In the event that your package arrives late, incomplete, damaged, looted or in poor condition, the following is required to present your formal claim:
To file your claim, go to the contact us section by clicking here.
The Warsaw Convention is applicable to our shipments and limits Copa Airlines' liability for damage, loss or delay.
Our standard service also has additional added values.
If your shipment requires any service such as: exit certificate, temporary export permit, etc; It will take 24 to 48 business hours in addition to the normal transit time.
Declared value of transportation: The responsibility of Copa Courier is limited to the payment of US $9.07 per pound according to the Warsaw Convention. Unless the shipper declares a value for additional transportation, it may be equal to, but not greater than, the value declared by customs. This service allows you to protect your shipment for a maximum amount of US $650.00. The minimum amount to pay is US $5.00 to protect your shipment for US $100.00. For greater protection, the client will pay US $0.50 cents for each US $50.00 of the declared value.
Consult our terms and conditions of the service Terms and Conditions Courier. Terminos y Condiciones Courier.pdf
Veja nossos termos e condicoes de servicio Termos e condições Courier.pdf
Colombia indicators Indicadores de Calidad Publicados en la WEB Copa Courier Colombia - Tercer trimestre 2022.pdf
For information contact our offices by clicking here or through your assigned Account Executive.
With Copa Courier, earn miles and fly for free...
Send your packages and documents with Copa Courier anywhere in the world and for every 4 shipments, you earn 200 ConnectMiles miles. *Applies to Corporate Clients.
Now with your shipments through Copa Courier, flying for free is easier. By completing 4 shipments through Copa Courier, you will receive 200 miles that you can credit to your ConnectMiles frequent flyer account.
You only have to fill out the miles request template that we have at our Copa Courier offices or your assigned Account Executive will provide you, in which you must provide your name and account number, along with the number of the air waybills sent.
Save time and money with Copa Courier, which offers you a worldwide service at the best price.
*Indefinite promotion.
*To accredit the miles, the client must report them through the template designed for this purpose* More information with your Assigned Executive.
**Exclusive miles for Corporate clients of Copa Airlines Courier**
**The validity of the miles are the same as those that apply for our loyalty program**
To be a corporate client you can write to us at reservascourier@copaair.com