Contacto con CopaAirlines Courier


Our services

  • We offer door to door service (includes all transportation costs). It does not include customs expenses and taxes, which will be paid by the addressee.
  • The "no documents" service may have a longer delivery time than documentation at some destination customs. If they generate government tax costs, these charges will be borne by the recipient. We offer to pick up your shipments from Monday to Friday or by call, depending on your needs.
  • Any “non-document” shipment must be accompanied by a customs declaration, commercial invoice, or pro-forma invoice to prove its value to customs authorities.
  • Delivery times are estimates, they may vary according to the country, city of destination and the type of merchandise. Consult our transit times. Tiempos de Transito Copa Courier.pdf
  • In some countries/destinations, items like cassettes, videos, credit cards, negatives and checkbooks are considered subject to tax payments.
  • Copa Courier handles documents, merchandise and commercial samples up to a weight of 30 kilograms and if the client wishes to transport additional kilos to those established, they can pay an additional cost per kilo. The procedures to those established, can pay an additional cost per kilo. The procedures with customs are carried out by the user or his customs agent.
  • The receivable weight of the shipment will be established according to the actual weight or the volumetric weight, whichever is greater. To calculate the volumetric weight, the formula is used: (Length x Width x Height)cm ÷ 5000 = Kilos​. Carrying out this calculation allows us to make the most of the spaces in our aircraft.

Prohibited content

  • Cash money.
  • Blank checks.
  • Firearms and/or their parts.
  • Narcotics.
  • Pornography.
  • Animals.
  • Flammable or hazardous materials as established by IATA.
  • Plants.
  • Identity documents (identities and licenses).
  • Antiques.
  • Human Remains in Ashes.
  • Counterfeit or imitation merchandise.
  • Goods that are prohibited by any regulation of the destination country.
  • Merchandise with packaging in poor condition or with exposed content.
  • Infectious biological samples.
  • Loose batteries or cells under UN3090 (Lithium metal batteries) and UN3480 (Lithium ion batteries).

Restricted content

  • Jewels and precious materials.
  • Liqueur.
  • Drugs or pharmaceuticals, medical samples.
  • Perishable Products.
  • Liquids.
  • Groceries.
  • Tobacco.
  • Biological samples.
  • Ceramic (it is mandatory that the client signs the disclaimer).
  • Credit cards (a letter from the bank is required indicating that it is deactivated).
  • Passports (only through the Embassy / prohibited to the United States).
  • Lithium Ion Batteries in Equipment (UN 3481) meeting the provisions of Section II of Packing Instruction 967 and Lithium Metal Batteries in Equipment (UN 3091) meeting the provisions of Section II of Packing Instruction 970 .
  • No more than four batteries or two batteries per package can be sent by Courier.
  • The following are not accepted for transport: defective, reconditioned, restored lithium ion batteries, nor those intended for exchange, recycling or disposal purposes, whether transported individually or as part of a team.

Formal claims

In the event that your package arrives late, incomplete, damaged, looted or in poor condition, the following is required to present your formal claim:

  • Formal claim letter where the amount to be claimed is quantified addressed to the Copa Courier Claims Department.
  • Attach a copy of the air waybill and a copy of the purchase invoice (in the case of items). This documentation is essential to start the claim process and the investigation corresponding to your case.
  • Your case will go to the claims committee where it will be analyzed according to the investigations and you will be provided with a response regarding the incident.

​​To file your claim, go to the contact us section by clicking here.

​​Types of claims

The Warsaw Convention is applicable to our shipments and limits Copa Airlines' liability for damage, loss or delay.

  • Claim for delay in delivery: It occurs when the courier does not comply with the transit time agreed with the client, whether it is 24 hours, 48 hours. or 72 hrs. For delay, the maximum limit of our responsibility is the return of the freight paid.​
  • Claim for loss: A shipment will be declared lost when, after conducting a thorough search, it cannot be located. The customer must present his claim within 120 days from the date of issuance of the air waybill. In the event that the shipment is not insured, the customer will be reimbursed US $9.07 per pound.​
  • Claim for looting, theft or lack of content: We will assume responsibility for this type of claim, when the difference in weight is verified.​​
  • Claim for damage: The customer must file his claim immediately upon discovery of the damage and no later than 14 days after receipt of the goods in case the shipment is missing.

Additional services

Our standard service also has additional added values.

Other services

If your shipment requires any service such as: exit certificate, temporary export permit, etc; It will take 24 to 48 business hours in addition to the normal transit time.​​​​

Declared Value for Transportation

​​​​Declared value of transportation: The responsibility of Copa Courier is limited to the payment of US $9.07 per pound according to the Warsaw Convention. Unless the shipper declares a value for additional transportation, it may be equal to, but not greater than, the value declared by customs. This service allows you to protect your shipment for a maximum amount of US $650.00. The minimum amount to pay is US $5.00 to protect your shipment for US $100.00. For greater protection, the client will pay US $0.50 cents for each US $50.00 of the declared value.

Contract Conditions

  • Each air waybill sent by us must be signed by the client and will be established in the Copa Courier service contract and the sender.​
  • No type of claim will be accepted when the shipments are:
    1. - Cash money.
    2. - Real value under-declared or not insured.
    3. - Damages due to inadequate packaging.
  • Our company is not responsible for indirect damages or losses resulting from an involuntary delay in the transit time of the packages.

Consult our terms and conditions of the service Terms and Conditions Courier. Terminos y Condiciones Courier.pdf

Veja nossos termos e condicoes de servicio Termos e condições Courier.pdf

Colombia indicators Indicadores de Calidad Publicados en la WEB Copa Courier Colombia - Tercer trimestre 2022.pdf

Fuel charge

For information contact our offices by clicking here or through your assigned Account Executive.

Additional charges

  • ​By Collect (Collect): A charge of US $ 5.00 will be added for each shipment with cash on delivery (restrictions apply). If the consignee of a collect shipment refuses to pay the handling charges, the shipper must pay the charges for returning the shipment and any other expenses incurred during the return process.
  • Charge of US $10.00 for air waybill correction.
  • Charges may apply for deliveries outside the coverage perimeter of Copa Airlines Courier.
  • Perishables: An additional handling charge for perishable products of US $10.00 will apply (destination restrictions apply).
  • US $25.00 charge for change of address.
  • Charge of US $10.00 for Hard Copy printing or proof of delivery.​

Earn Miles: ConnectMiles with Copa Courier

With Copa Courier, earn miles and fly for free...

Send your packages and documents with Copa Courier anywhere in the world and for every 4 shipments, you earn 200 ConnectMiles miles. *Applies to Corporate Clients.

Now with your shipments through Copa Courier, flying for free is easier. By completing 4 shipments through Copa Courier, you will receive 200 miles that you can credit to your ConnectMiles frequent flyer account.

You only have to fill out the miles request template that we have at our Copa Courier offices or your assigned Account Executive will provide you, in which you must provide your name and account number, along with the number of the air waybills sent.

Save time and money with Copa Courier, which offers you a worldwide service at the best price.

*Indefinite promotion.
*To accredit the miles, the client must report them through the template designed for this purpose* More information with your Assigned Executive.

**Exclusive miles for Corporate clients of Copa Airlines Courier**

**The validity of the miles are the same as those that apply for our loyalty program**

To be a corporate client you can write to us at